There is a process that I learned when I interned with a consulting firm in the early nineties. This process has held me in good stead in my own consulting practice and has been a continuous valuable tool for my clients. The process is the ‘continuous improvement process’ and it includes the use of many […]
Have you ever had one of those days or even weeks where everything goes just a wee bit crazy? People get angry for seemingly no reason or the wheels come off of a project that seemed to be going along well or you get triggered by someones behavior in a highly reactive way. When things […]
I have heard from many leaders over the years who are frustrated with a few of his or her employees who are difficult, under performing or not contributing to the team. When I have listened to those leaders I observe that they exhibit low energy, they use a lot of blaming language and they are […]